Patient Advocacy / Advice

See the support directory section for details of 1000+ groups and organisations that represent patients. The following are links to the major patient 'umbrella' organisations, and those which deal with general patient advice, advocacy, complaint procedures, discussion about services, etc.

Patients Association (England and Wales)

Listens to patients and speaks up for change.

Scotland Patients Association

Provides patients with an opportunity to raise concerns about healthcare.

Patient and Client Council Northern Ireland

Provides a powerful, independent voice for people.

NHS Complaints

There are formal complaints procedures that should be followed if you are unhappy with the service with which you have been provided.  Information can be found at: 

Parliamentary and Health Service Ombudsman

Investigates complaints where individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.

National Patient Safety Agency

The NPSA leads and contributes to improved, safe patient care by informing, supporting and influencing the health sector.

National Association for Patient Participation

NAPP promotes and supports patient participation in primary care.

Healthwatch England

An independent consumer champion that gathers and represents the public's views on health and social care services in England.

Action for Victims of Medical Accidents

AVMA is a UK charity for patient safety and justice providing free and confidential advice and support to people affected by medical accidents

Child Poverty Action Group

CPAG is the leading national charity working to end poverty among children, young people and families in the UK.

National Voices

Brings the voices of patients, service users and carers to bear on national health and social care policy in England.

National Youth Advocacy Service

NYAS is a UK charity providing socio-legal services. They offer information, advice, advocacy and legal representation to children, young people and vulnerable adults.

Patient Concern

An organisation committed to promoting choice and empowerment for all health service users.

Citizens Advice Bureaux

Provides free and impartial advice on many subjects.

Citizens Advice Scotland

The Scottish Association of Citizens Advice Bureaux.

General Medical Council

The GMC's purpose is to protect, promote and maintain the health and safety of the public by ensuring proper standards in the practice of medicine. Every working doctor has to be registered on the GMC list.

General Dental Council

The GDC is the regulatory body of the dental profession which sets and maintains standards in UK dentistry.

Medicines and Healthcare products Regulatory Agency

The primary task of the MHRA is to help safeguard public health by working with users, manufacturers and legislators to ensure that medical devices meet appropriate standards of safety, quality and performance.

Health and Safety Executive

The HSE is the national independent watchdog for work-related health, safety and illness.

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