Anyone made a complaint to NHS about a consultant

thankscookienz for that

Thanks for passing on that advice cookienz.

christine are you thinking of making a formal complaint in writing?

Yes matron i am going to make a formal complaint in writing probably not do anything about it as he is a consultant and always the small person like me will lose

I think you should make a complaint and I can assure you the days of "the small person" not getting the respect and response they deserve are over. I have investigated complaints against NHS staff including consultants and senior staff and the investigation has to be thorough and impartial. You don't know if there have been any other complaints against this consultant, the Trust could well be aware of his shortcomings and are already building evidence against him. If we don't speak up then these doctors just get away with poor care which is unacceptable. Never think you are a small person in this big organisation, you are an important part of it and deserve much better care.

Just to add christine. If you make a complaint send a copy to the Care Quality Commission who inspect all hospitals. It's something I did when I made a complaint. They responded to me and thanked me for the information. They won't act on it but when they come to inspect the hospital concerned they will have that information and it will help them when it comes to the grading.

Matron did you get anywhere when you complained and was it dealt with satisfactory, i realise I am going down a long road complaining but feel i have to because I was treated badly and given no advice and basically just left on my own with a prolapse he didnt want to operate and i was given no reason why when i am still suffering

Yes it was dealt with very well and they didn't know I was a nurse until I told them at the completion of the investigation. I was complaining about how I'd been treated by a clerical officer in X-ray and she hadn't been discreet and breached my confidentiality. I made the complaint, they rang me 2 days later for more information then it was about 2 weeks after that that I got a letter and follow up phone call with the outcome of the investigation. I got the impression they'd had problems with this lady before which is why I said to you about them possibly being aware of problems with this consultant. The hospital has to follow Department of Health timescales so it won't get brushed to one side.

Hello Matron are you in the UK or US

I'm in the UK 

I am not having much luck with my complaint about the consultant 2 weeks since i complained and just had an automated email reply do you think i shuold complain again 2 weeks seems a long time for a proper email to come back to me

You should have had an official response by now. Online you can find the NHS Complaints Policy and there's information on NHS Choices website. Did you complain via PALS?

i complained via PALS and also directly someone did telephone me but they have fobbed me off as i knew they would so nothing resolved really they stuck up for the consultant as i knew they would also so i was just fobbed off so not happy at all about it all

They can't do that. Did you look at the NHS Complaints policy online? If they don't investigate then tell them you'll take it to the NHS ombudsman. I can't believe they have fobbed you off because they have to investigate all complaints. Don't give up christine.

Hi Christine, wow this does not sound fair, It must be so difficult to be struggling with the prolapses and now having to battle for a fair go. Its a good thing we have people like Matron on here to give us guidance and reassurance. I hope you take her advice and complain to the NHS ombudsman. Take care and best wishes