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Hi I work in a call centre for HMRC. I have worked here for 11 months. In that time I've had loads of abusive customers and suicidal customers etc. This was making me have panic stacks and I got really depressed but still went to work.
I was coping with this all to a degree because I had good support from my manager but then my manager got changed a few months ago. I can't go into details but the way I was treated by the new manager caused me to get more stressed and after 3/4 months I finally had a break down from the pressure of it all.
This was 2 weeks ago now and I am due back the week after next. I don't feel any better for the time off, as work have been contacting me and pressuring me to go back, I've also had 3 appointments at work which has made me physically sick and I can't sleep.
I want to go back, I'm good at the job when I'm in the right frame of mind and I have made lot of friends there, but I'm not ready yet. My counsellor has advised me not to rush my self. But work have made it clear if I'm not back within a set time frame I will be having a formal meeting.
I am seeing the gp on Monday because I'm scared of feeling like this for much longer, it's awful..
What should i do?
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