Medical records

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Asking for a friend:

I have a friend whom about 7 years ago taken an overdose throughout a stressful time in her life.

Years later when needed medical assistance and needing medication, the doctors or even dentist refuse to give her and proper medication.

My question is: how long will this strike be on her medical record for?

Seems unfair she's going through a recurring painful illness which she's not properly treated for.

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