This Website is run by Patient. Patient is a brand name of Patient Platform Limited, a company registered in England with company number 10004395 with registered offices at Fulford Grange, Micklefield Lane, Rawdon, Leeds, LS19 6BA.
PATIENT PLATFORM LIMITED (“We” or “Patient”) are committed to protecting and respecting your privacy.
Scope of privacy notice
This notice sets out the basis on which we may process any personal data we collect from you, or that you provide to us. Please read the following terms carefully to understand our views and practices regarding personal data and how we will treat it.
This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. ‘Processing’ for the purposes of this notice covers a very broad range of activities, including using, transferring, storing and even deleting data.
Please read the following terms carefully to understand our views and practices regarding your personal data and how we will treat it.
We may collect and process the following data about you:
USES MADE OF THE INFORMATION
We may use information we collect about you:
We will use information which you submit as part of registering to use the Website in order to manage your account and for our own internal administrative purposes.
We will use your contact details in order to provide you with information relevant to materials or services which you have asked us to provide to you.
We will occasionally ask for feedback on our sites and offerings in the forms of surveys and polls which you may choose to complete to help us improve our service.
When you register with our Website (or if you complete any of the newsletter subscription forms accessible via the Website) we will collect personal data such as your name and e-mail address for the purpose of distributing our daily, weekly, monthly or ad hoc newsletters. These newsletters may be personalised based on your health interests or previous Website activity. You can choose to unsubscribe from these types of email by clicking the 'Unsubscribe' link from the email we send to you, or by changing your preferences in the 'My Account' section of the Website. You may be asked to confirm your registration by clicking a confirmation link sent to the e-mail address provided.
We may contact you from time to time with information regarding our products and services and carefully selected messages from partners who have products, services or offers that may be of interest to you. These messages may be targeted based on demographic or interest data which you have provided or which we have collected to make sure the offer is as relevant to you as possible. Please note that any partner messages which you receive will be sent by us (or on our behalf). We will not provide your details to any third party for their own marketing purposes and we will never sell your details to anyone else for them to be included in any marketing lists or databases. You can choose to unsubscribe from these types of communications by clicking the 'Unsubscribe' link from the communication we send to you, or by changing your preferences in the 'My Account' section of the Website. We will not contact you for any marketing purposes by phone or by post.
We will monitor visitor interest and behaviour to help us to understand general usage of the Website and to help us improve the services we provide. We may also use this information to tailor the view of the Website or emails you receive to provide you with what we believe to be more relevant information. We may conduct market research and statistical analysis either ourselves or through an agency acting on our behalf.
We will monitor Website activity in order to help protect our users from security threats and to detect if users are trying to misuse any element of the Website or to use them in an unauthorised manner. We may also use your contact information in order to alert you to any relevant security issues or safety concerns of which we are aware.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Like most businesses we may rely on a range of legal bases in order to ensure that our use your personal data is lawful, including:
Subject to the points below relating to service, security and safety communications you have the right at any time to opt out from receiving email communications from us by either following the instructions to unsubscribe included in any communication which we send to you by email or by adjusting your preferences in your user control panel.
We may disclose your personal information to third parties:
The personal data that we collect from you will be processed (which may include, where relevant, storing it) in accordance with our obligations under the relevant laws which set out our obligations as someone that has personal data within our possession and control (typically referred to as a ‘data controller’).
We will retain a record of your personal data in accordance with relevant law and the following criteria:
As noted above, We sometimes we use other organisations to process your personal information on our behalf, for example, in relation to the feedback surveys on our Website. We may use service providers to help us run the Website or services available on the Website, some of whom may be based outside the EEA. However, it is our responsibility to ensure that if we use any such service provider then we will ensure that we have the necessary safeguards in place. We may also independently audit these service providers to ensure that they meet our standards.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the Website; any transmission that you make is therefore made at your own risk. However, once we have received your data, we will use strict procedures and security features to try to prevent any unauthorised or unlawful access to the same and all information you provide to us is held at our offices, (where relevant) those of other members of our group of companies, third party agencies, service providers, representatives and agents as described above. We also hold your personal data in secure data centres in the UK with all reasonable technological and operational measures put in place to safeguard it from unauthorised access.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website or services, you are responsible for keeping this password confidential. We ask you not to share your password information with anyone.
Third party sites and links
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers or other third parties (for example, we include links below to the site of the Information Commissioner’s Office).
We are committed to protecting the privacy of children. The Website is not designed or intended to attract or be used by children. In particular, we do not collect any personal data in relation to any individual that we know is under the age of 13.
Individuals who are aged 16 or older may register to use the forums. We had previously permitted children between the ages of 13 to 16 to register for an account to use the Discussion Forums but we have revisited that decision and any accounts which had previously been registered by anyone within that age group will be removed.
We advise parents who permit their children to use any interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
You have a number of important legal rights regarding the manner in which personal data relating to you is used. You can find more information about your rights on the Information Commissioner’s Office website.
We have outlined below the key rights which we believe may be relevant to your use of the Website and our services.
If you would like to exercise any of these rights then please contact us using the contact information provided below. Please note that you may be asked to provide us with reasonable proof of your identity so that we can be sure that we are discussing or providing your personal data with or to you (or if someone is making a request on your behalf, that they have the authority to do so).
You have the right to access certain information held about you so that you can be aware of, and verify the lawfulness of, the processing we undertake.
You can exercise your right of access by making what is generally referred to as a 'subject access request'.
We will review each request which we receive and if we agree that we are obliged to provide personal data to you then we will (subject to certain limited exceptions provided under the relevant law) amongst other things: (i) describe it to you; (ii) tell you why we are holding it; (iii) tell you who it could be disclosed to; and (iv) let you have a copy of it (this may include providing an electronic copy).
Right to have information corrected
If you identify that any personal data that we hold about you is wrong, inaccurate or out of date then you may ask us to correct or update it. Please contact us via the details provided below and we will review each request and respond accordingly.
Right of erasure and the right to stop or limit our processing of your personal data
The right of erasure is is also known as the ‘right to be forgotten’. You have the right to ask us to stop or to erase data we hold about you. Alternatively, you can ask us to limit any processing we are undertaking in respect of your personal data. These rights arise if we no longer have a valid reason to do so or if we have held it for too long.
These are not absolute rights but every request we receive will be considered carefully and we will respond accordingly (providing grounds for any decision we make).
Right to withdraw consent
You are free to withdraw any consent which you have given to us in relation to our use of your personal data at any time. Please note that not all uses which we make of your personal data require your consent (for example, if we need to use that information in order to provide a service you have requested then we do not need your consent in order to do so).
Right to object
You have the right to object to the processing of your personal data at any time. This effectively allows you to stop or prevent the processing of your personal data. An objection may be in relation to all of the personal data we hold (as a controller) about you or only to certain information. It may also only relate to a particular purpose we are processing the data for. Save in relation to direct marketing communications (where you have the right to tell us to stop sending you such materials at any time) this is not an absolute right but every request we receive will be considered carefully and we will respond accordingly (providing grounds for any decision we make).
Right to complain
If you are unhappy about the way in which we have processed your personal data then you have a right to raise the issue or to lodge a complaint with the Information Commissioner’s Office.
Changes to our privacy notice
We will keep this privacy notice under regular review and we may update this privacy notice from time to time (for example, to reflect changes we might make to our services or to reflect changes in the law or best practice). Any changes we may make to our privacy notice in the future will be posted on this page. We encourage you to visit this page periodically so that you are aware of any changes which have been made.
This version of the privacy notice is effective as from 10 December 2019.
If you have any comments or concerns regarding our privacy notice, or the manner in which we handle your personal data or if you would like to exercise any of the rights outline above then please do feel free to contact us by one of the following means:
and we will consider your comments and respond accordingly.