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Back in April this year, I revisited my local Dentist as I was noticing an increased sensitivity in my teeth and that it made for uncomfortable consumption of food and drink, so I decided to make an appointment for a check-up, which I had to wait 3 weeks for. I suffer from anxiety and depression, and once that day had arrived, I asked someone I knew to come along with me and offer some moral support.
Initially, the Dentist had a look around in my mouth and noticed there was some gum exposure and deep fillings that needed to be addressed fairly urgently, so he proceeds by, firstly placing a plastic plate into my mouth, clearly to take an x-ray, this, I had to bite on, but my "gag reflex" is pretty strong and started to kick in; after a few moments, I calmed down a bit and managed to relax, which worked out satisfactorily. Then there was another uncomfortable sensation, when I had this "plasticene-rubber" solution inserted into my mouth as well, where my gag reflex decides to kick in, but only for a short while, and once that was over, I was so relieved, and took a sip of some mouthwash to get rid of the plasticene taste. I was advised that I would need to attempt flossing, not just cleaning using toothpaste; he had advised me that I make a further appointment in a few weeks, to have the feelings fitted.
Fast forward a couple of weeks, I had someone come along with me for moral support once again. This time, I was to have the fillings removed; I was hoping that I would be under strong anaesthesia so this could be done painlessly. He proceeded by giving me an anaesthetic, shocked by the fact that this was a local one, and that, once I could feel the numbing effect, I was conscious that I was still wide awake and could feel the drill and the sharp needles going in. I just couldn't seem to relax my tongue which kept getting in the way, so the dentist stopped and couldn't carry on with the treatment, much to my anger. I then ask him about being fully sedated, which he tells me will be fairly costly and that there will be a waiting list, which didn't help me feel any better, just very alone and depressed, and angry.
The only thing he could do is write out a prescription for the painkiller, Amoxycillin, and said I wouldn't need another check-up until November. I feel my "doors have been truly darkened" and am too hesitant to go back there. Until I hear about any sedation, I am having to suffer, even after cleaning and flossing my teeth, increased sensitivity, so it's to the point I dread eating or drinking anything that is chilled, as when any of these pass over my gums, it makes me wince with the whole discomfort and pain.
I have made an initial complaint, which I have recently received a response from the Manager, apologising that I have been made to suffer such discomfort and to keep taking the painkillers and await a date for my sedation. Could I bring this date forward? Could I make a more official complaint, which may involve a trip to my local Citizens' Advice Bureau?
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