DLA to PIP application
Posted , 5 users are following.
My brother has received DLA for his sever clinical depression since he was around 13 (he's now 20). He got a letter asking him to apply for PIP so we phoned up and had the initial application consult blah blah and the woman said that the form would be sent to him. Some weeks later, another letter arrived saying that the form should have been sent back already as the deadline is in less than 5 days. We are both confused at this point because we didn't receive the form in the first place so my brother rang back up and explained and the man on the phone said that he would send out another form with an extension on the deadline. Now today, he recieves another letter saying that the DWP have assessed his claim and that his DLA will be stopping next week when it is originally meant to stop in June! We didn't even receive the second form they sent out!!! I don't even know what to do or think at the moment because that is all of the money he gets! Is there anything that can be done?
0 likes, 5 replies
gill50535 izzie07065
Posted
You can also try citizens advice but wefare rights are more clued up specifically on these matters.
I hope you get something sorted.
Gill
x
susan556 izzie07065
Posted
This happened to Les on hear, appauling isnt. As you say in your brothers case this is all he gets, at least when me and hubby lose our DLA being both 65 and over we will still have a sate pensions to survive on.
You need to complain loud, this is just so unfair, no doubt another way of taking the DLA from folk and making sure they dont get the PIP ( permantley impossible payment) It shoud be called!
Sue
anthony97723 izzie07065
Posted
The DWP is full of wonderful procedures and it seems as though you have been caught up in one of its left hand doesn't know what the right hand is doing situations.
Unfortunately even though it's the most convenient way of communication the telephone is also the most unreliable when something goes wrong as the difficulty is actually establishing what was said and what was promised.
When dealing with the DWP by phone it is always worth asking how long something should take to happen. If for example a form is not sent by the expected time then always make a query in writing and send it recorded delivery. That way there is hard evidence of what was said and any possible mistakes by the DWP.
In your case that didn’t happen so you will have to hope that your file was updated when you contacted them via the telephone. You must contact them in WRITING and send it recorded delivery. In the letter explain your brothers mental health disability which I assume makes it difficult for him to deal with complex matters such as PIP applications and making formal complaints.
If you can remember the date the calls were made then include them (worth checking a phone bill and printing off a copy as evidence). State what was said in the conversation and that you were awaiting the PIP forms which never arrived through no fault of your Brother. Request that the forms should be now sent out and the benefit reinstalled whilst the application is looked at.
It might be worth contacting your MP and ask their assistance to give the matter some extra weight.
les59996 anthony97723
Posted
As far as they are concerned, if they can't see the completed document, letter or telephone note on their system, they assume that you have stuck two fingers at them. If you cannot prove that they should have received them then they weren't sent!!
anthony97723 les59996
Posted
Sending documents via recorded delivery puts you in a much stronger position as you can physically show you sent ‘something’ to the DWP and if your file is not updated then on the balance of probabilities your argument is the DWP is at fault.