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i had an appointment at the dr's this morning, and witnessed first hand how people treat and perceive AUD, it was most unpleasant .
A woman about 30ish stumbled in through the door into the waiting room. She looked very dishevelled and unkempt. The very helpful receptionist shouted to one of her colleagues, "oh god that's all we need, she's back again, you'll have to deal with her"
?To cut a long story short, she was another 'alkie' (according to a waiting patient) A receptionist shouted to her 'go home, we've told you not to come her, we can't do anything, no you can't see a dr as you're wasting their time.'
Apparently the woman had been picked up by the police for drunk and disorderly in town. She was released from the police station, and went to the mental health unit at the hospital. The same thing happened there (bear in mind that all the waiting room were staring at her,) the receptionist was so condescending and told her to go to the hospital. The woman by now was practically screaming that she needed help to stop drinking and no-one would listen to her and she had nowhere to go. She had been evicted,,was drunk in town , went to hospital where she was told to see her GP. Arrived at the dr's to be told a dr wouldn't see her and go to the mental health unit.
She could have been taken into the confidential room in reception and dealt with discretely. I'm sure some of the patients in the waiting room thought it was a side show, all sorts of comments were made in front of her, even one saying they should lock people like that up and throw away the key.
According to the receptionists, she had been going there once a week for months. No-one knew where she lived, and nobody cared either. She wanted to use the telephone by the staff wouldn't let her. I did let her use my phone, to which I was told, careful she'll run off with it and it'll be full of germs!!
She left the surgery and staggered up the road. Obviously I only know what I saw, not the background behind her or what she'd done before. She was pleading for help to stop drinking and in the end.
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