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Can anyone offer any advise regarding my dilemma:
I made a claim for Job Seekers allowance several months ago. Without going into too much detail, I was basically turned away and was told I was not eligible to claim when I went for interview at Job Center.
After doing a bit of research I realized that the information I had been given by the two members of staff I had dealt with that afternoon was wrong and I was eligible for benefit. I made a complaint about the two members of staff and how they gave me the wrong information and treated me in a rude and unhelpful manner and was awarded entitlement to benefit but was told that the members of staff advised me correctly and I had misunderstood the information I had been told..... I was also told that the two members of staff did not recognize many of the complaints that I had made about them and they made several other comments which were lies.
I made a second tier complaint against the DWP staff members and was basically told that it was my word against the theirs, although they did admit correct procedures were not followed.
I have now submitted the complaint to 3rd tier level (ICE) and have again basically been told nothing can be proved, but have been offered a small sum of money as way of compensation and the offer of an apology from the Jobcentre. However, what I have not revealed to the investigators is that I recorded the entire conversation and can prove the unprofessional and bullying attempts of DWP staff to deny me access to benefits.
I know recording conversations in such a way is illegal, however, I am not prepared to allow the DWP staff to get away with lying and bullying claimants.
Anyone have any thoughts as to what might happen if I inform the investigation team that I have an audio recording proving that the DWP staff members are unprofessional, liars and bullies...... or should I just let the matter rest and accept their apology?
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