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DWP slow or what

Posted , 5 users are following.

nicolette72364
nicolette72364

Just a rant

I tried ringing  DWP at 5.30 to ask them about a payment they are putting in my bank tomorrow and I don't know what it's for and they had still not answered it at 6 and they close at 6.

I know they are slow to answer but that is blooming ridiculous rolleyes

0 likes, 14 replies

14 Replies

  • TCup
    TCup nicolette72364

    Posted

    They are so slow - all you can do is check your account tomorrow and then call them if what you were expecting hasn't been paid.  I too am in a predicament.... just been notified that I have been awarded pip but do not yet know when my dla will stop and pip will take over.  I have heard that their letters do not explain it in the 'easiest of ways to understand' so I am not expecting to be able to understand their jargon - just like you.  Hopefully they will pay you correctly though - good luck!

    • Maestro99
      Maestro99 TCup

      Posted

      How long have you been waiting for a decision? I should hopefully hear back soon
    • nicolette72364
      nicolette72364 TCup

      Posted

      No it's an unexpected payment for ESA and I don't know what it's for and I got my DLA yesterday so I think the PIP wil start next month

    • TCup
      TCup Maestro99

      Posted

      I was told 6 1/2 weeks following my assessment.
  • chan46716
    chan46716 nicolette72364

    Posted

    Does any 1 know how long DWP take to pay back pay in your account? I phoned to today for awarded severe disability premium but they haven't said the payments been made they just said give 10 working days..

    Thanks

    • Maestro99
      Maestro99 chan46716

      Posted

      It's normally once a month on a Tuesday.that's when I receive mine

    • chan46716
      chan46716 Maestro99

      Posted

      What do you mean? You recieve severe disability premium you get that every time you get your esa. My question Was has anyone received back pay of severe disability premium and how long.

      Thank u

  • gill50535
    gill50535 nicolette72364

    Posted

    Hahaha exactly the same thing with me, rang at half 5, on hold till after 6 then "sorry our offices are now closed".

    except mine was on a friday and i had to wait all weekend before i could ring them up again.

    Gutted.

    x

    • nicolette72364
      nicolette72364 gill50535

      Posted

      Yeah I will have another go tomorrow at least I think it's free minutes on my mobile at least I hope so

      I hate having to ring themfrown

  • sukes
    sukes nicolette72364

    Posted

    I was on the phone to them for almost 45 minutes one day.  The music they play and that woman who keeps coming on with her speech about being very busy is such a wind up argggh
    • nicolette72364
      nicolette72364 sukes

      Posted

      Hi sukes 

      yeah I know I'm trying to ring em again so listening to it now.  I thought it might not be as bad at this time it drives you crackers.eek

    • sukes
      sukes nicolette72364

      Posted

      Oh crumbs good luck Nicolette, I hope they don't cut you off again. frown

    • nicolette72364
      nicolette72364 sukes

      Posted

      Yeah I finally got through after 30 mins and have posted the results in a new discussion honestlythey are so slow at everything and that music is the most annoying music they could have found.
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