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Today according to a latter I received last week, I had an appointment for a face to face assessment for PIP. This was to take place at home. I was shocked to be given this appointment at home, and very grateful not to be driving far to an appointment.
Well, I arranged for my youngest Daughter to be here for the appointment, she is a social worker and I thought she would have a proper understanding of the process. 1.30 , the time on my letter arrived and nothing! At 1.50 I phoned the number on the letter to ask what was happening, as no one had come, and no call to say anyone was late. I was told to wait an hour before phoning back. At 2.30 I phoned, no one had arrived, I was told that probably no one would turn up now as an hour had gone since the allotted time. I asked them to contact the 'health worker' to find out why. The answer came back that 'they' were not answering, but a new appointment would be sent out in time!!!
Needless to say, I am flabbergasted - no where on the letter does it say, if they haven't turned up in an hour, they are not coming. 'They' whoever they are didn't phone to say they weren't coming, if I hadn't phoned, I would still be waiting! However, if I didn't turn ip without good reason my claim would probably be turned down - it says this in my letter!
I find this totally unacceptable, I worked myself up for the appointment, my Daughter took time off work, and no-one bothered to let me know that no one was coming!
I will probably have to wait ages for the new appointment! How rude!
Sorry, rant over now!
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