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A few years ago the government made a point of telling people via TV & newspapers that they may be entitled to benefits and should claim them. They ven went so far as to identify a large number of people that they knew were entitled and started paying them without a claim being made.
Watched a TV programme last night were a guy who had lost his job due to having a stroke being allowed to claim JSA when he was clearly unwell and unable to work. He was sanctioned for not doing enough to look for a job. Eventually months later he was told to claim ESA. His JSA claim was closed down and that he would have to wait at least 3 weeks before he received any more payments.
Is there a policy now of not telling claimants what they should be getting at the start of their claims and telling them how to claim it?
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