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I have been abused, what should I do?

Posted , 4 users are following.

charles_William
charles_William

Where do you take a complaint after the ombudsman tells you that "We have decided that the Trust has provided you with reasonable responses... and have concluded that no further action by us is necessary."

I have been physically and verbally abused on six ocassions but no-one seems to care!!

I care enough to try and prevent it happening to others attending Wrightington, Wigan and Leigh NHS Trust.

0 likes, 6 replies

6 Replies

  • rowena_84136
    rowena_84136 charles_William

    Posted

    I was abused by a Health Care Assistant at Bournemouth Hospital and found it difficult to get a positive response to my complaint. When I went back in a couple of years later I mentioned it to a nurse who had been on the Ward. A few minutes later I was belittled by a member of the Management staff for daring to talk about it and made to feel worthless. After my husband took the matter up we finally got a begruging apology. The HCA had long since left the hospitals employ.
    • charles_William
      charles_William rowena_84136

      Posted

      Thank you rowena 84136. I am 78 years of age and this is the first time that I have ever used the internet to air my problem. Also over the last three years is the only time that I have ever made an official complaint against the NHS. My reason for bringing my complaint into the open is basically that the normal person cannot get justice, as each section of the complaints procedure covers each others backs. The use of medical terms and procedures and long delays in answering  queries make life extraordinartely difficult for the complainant.
    • rowena_84136
      rowena_84136 charles_William

      Posted

      I agree with you about delays.   I attended Musgrove Park Hospital in taunton in 2008 re bariatric problems.  As a result of a diagnosis by a dietician I was refused funding for a revision and lay forgotten about for three years in the system, I have complained about both and found it blamed on procedures. Complaints should be investigated by an independant body not the Hospital in which the problem occurred. I am still living with the same bariatric problem!
  • mandy40337
    mandy40337 charles_William

    Posted

    If you have been abused and no-one is taking this up, then go to the press. Let then investigate it. You will soon get your opology!
    • charles_William
      charles_William mandy40337

      Posted

      Thank you mandy40337. I will certainly give going to the press some serious thought.

      charles William

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