I'm a prisoner in my flat from hell and need to get out asap

Hi, I realise this isn't really the place to be posting this but I really need help/advice and there's really no where else I can turn too.

I moved into my new student flat around a month ago with my boyfriend however in separate rooms, and since day 1 it's been a nightmare. Firstly, we were told we could move in from August 1st as we were paying rent from this period, however, it wasn't until August 13th we could move in because they needed to carry out building work. I asked if I could perhaps get a week's rent back at least, considering there was no way I could have lived there for that week, however my estate agent told me that I couldn't because I was the one paying for repairs and such?

From the start of moving in we've had to call the estate agents pretty much daily to report problems such as leaks, shoddy building works and even ring when we realised they hadn't given us the right keys for the house, how silly can you be. Fair enough, as soon as we report them, they send someone round and it gets *fixed*, fixed being used very loosely there. However this flat is just bringing me to to tears every night. There is a major fruit fly problem as we live directly opposite the streets big biffa bin, meaning it's impossible for us to have any windows or doors open at all because it's out of our control. There's cracks all in the walls and ceilings, bits on the ceiling is falling down and on top of that, the builders have kindly left a big hole in our ceiling which water was getting into, and we have reported this, they just haven't done anything. The walls are paper thing meaning I can hear upstairs flat as if I was stood next to them, I can even hear the flat above them too. And now to add to the problems we have found cockroaches in our kitchen which makes my skin crawl.

I can't do this anymore. I feel like they're just using the fact we're young, students and vulnerable as it's our first flat we've bought to their advantage, as if they can do a half arsed job. I just feel so useless. Like a prisoner in my own home. We keep the flat clean but there's nothing we can do. Every time they call the same shoddy builders out who do a half arsed job leaving more mess than the beginning. We are paying far far too much rent for what we have and regret it so much. When we came to view the house it was in the same state as is now but the estate agents sugar coated it, promised for a full refurbishment, which never happened!! Also I have been informed that our deposits which was a bloody good chunk of money, has all been spent on structural work for the house, so I'm not even sure if I'll get it back anymore. All I want to do it move out as soon as possible, but I don't have a lot of money at all, I know I don't have enough to pay for a release or whatever. And even then I have to put down a deposit for another flat, more money!! If we do move out the plan was me and my boyfriend move in together so it's less rent but we're so stuck in this current contract I honestly see no end. If anyone can lend a shoulder to cry on, maybe some advice or been in a similar situation, I'd love to hear it. Thank you xxx

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