Knee injury for 3 years

Hello, i am a British white female, 31 years old, 5ft 4, 9 stone. (never been overweight, eat healthy exercise etc)

My knee has been locking and popping for three years since injury(falling onto concrete), it mostly happens if i use the lower part of my body, bending, kneeling, sometimes getting up from chair or bed. I have done all the "steps" such as elevate it, rest it, ice it etc.

I only talk pain killers (paramol, comes in black box 3 days max dose) when needed as i am allergic to ibuprofen and other pain meds), it gets worse if i do a lot of walking too. I also have a medical condition called NF1 which is mild but can slow down healing of bones and can affect nerves throughout the body (I don't think its connected though.)

Because of covid/pandemic when it happened, i could not attend a doctors appointment so went a very long time without being treated (over 18 mths) and my doctors surgery was closed for nearly a year!!

Since the injury, its got a lot worse and as i don't use public transport (its too far away to walk), i cannot get to a doctors surgery and i also cannot get an appointment with my appointed doctor. I've tried on and off for the last 6 months (yes, that long) to get an appointment with my appointed doctor (they are only there 2 times a week) and the lack of other doctors (only 3 at the moment!)at the surgery means they are always full. According to the receptionist/ head of appointments, my injury isn't classed as urgent so i get put to the bottom of the list and never get a call back. I know i should of been seen by now but its so bad i am struggling to have the motivation to call them since i get told the same thing!

I need a referral before i attend any other location such as a community hospital and i am avoiding an actual hospital because covid is still ripe in my area and i am vulnerable and cannot get to a A and E or walk in centre as its way too far and no bus goes there / taxi would cost £60 plus one way! I have talked to 111 and they said that they cannot help me without seeing me and its not an emergency so paramedics cannot attend my house. I have no-one else that can take me as people i know all live too far away and have jobs and young kids so cannot get any help, not even from family(my sisters live far away and don't drive etc). I am now stuck with what to do. All i want is a diagnosis so i can then start treatment if needed.

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