London Eye Hospital fails to deliver

LEH still seems totally uninterested in investigating what goes wrong, when an AMD lens transplant doesn’t work, but leaves the patient with a deteriorated vision. Once you have paid for the procedure they have no further interest in you, nor are they interested finding out why the procedure had the opposite effect from what was expected and communicated to the patient. So, no answers from the LEH.

My solicitor has requested my my medical records from the LEH, but unsurprisingly they hasn’t received the files. In fact, he has not even received a reply from LEH.

I have with the help of  my husbond written a complaint to the LEH about the poor treatment and lack of response from the LEH, and asked for my money back and a compensation for my deteriorated vision after the lens implant. Again, there has been no answer from the LEH.

We really don’t know what more we can do to make the LEH to engage in the matter. Below you’ll find the content of the mail my husbond sent to the General Manger of the LEH, Mr. Lee Brearley:

Dear Mr Lee Brearley,

You may recall the unfortunate case of my wife, Astrid Bergmann. I shall not go into the finer details of this unhappy chain of events, but just briefly remind you, that my wife firstly, in September/October 2015, had your iolAMD lenses implanted in both eyes. Contrary to your expectations, and our hopes, she was left with a significantly deteriorated vision.

Her vision was measured before the implant (with glasses in brackets) and the reading was 6/30 (6/15) on the right eye and 6/120 (6/19) on the left eye.  After the implant, she was left with a vison of 6/60 (6/19) on the right eye and 6/6? (6/48) on the left eye.

This was distinctly different from what was expected by Mr. M A Qureshi, who told us that in his experience and based on more than 500 similar operations, we could expect an improvement by at least 30 %, but likely more. On this basis we made the decision for Astrid to go through the procedure and paid GBP 22,000 to LEH.

To remedy the poor result of the initial operations, LEH suggested to explant the iolAMD lenses, and instead implant the new EyeMax Mono lenses, as Ms Claire Wilson expected this would result in at least restoring Astrid’s vision to what it was before the first implant, and probably better.

However, her vision after the second implant was by you measured to 6/120 (6/30) on the right eye, and 6/120 (6/48) on her left eye.

We now understand that Astrid’s vision will not recover to the level it was before we got in touch with LEH. Astrid must now seek to recover as much quality of life as possible and we will seek financial compensation for her loss. We therefore demand the return of the payment for the operations GBP 22,000 and a compensation for her deteriorated vision of GBP 100,000.

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