My Dr's office won't communicate with me

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For the last month and a half I've had a chronic headache. When I first met with a physician's assistant, she said I had a sinus infections and treated me with steroids and antibiotics. When it didn't work , I came back for a follow-up visit and she recommended that I got MRI of my brain. She assured me that I would be hearing from her on Monday (appointment was on Friday). No one ever called. I've been calling myself for the last two weeks, and all I was told each time that the request was still pending and I need to call again later. Finally I got a letter from my insurance company letting me know that they received a request for MRI, but they are still missing paperwork that the Dr's office failed to send. When I called Dr's office this morning, they told me that MRI was denied. When I asked what I should do next, lady on the phone said that I can try calling insurance, but most likely they won't do anything. The PA who ordered MRI will need to have a phone conference with the insurance. When I asked when it will happen, the receptionist said she didn't know. I then asked for the PA to call me, she hasn't. It's been a month since my first visit, and I still have no diagnosis and no timeline on when anything will be done to help me. Meanwhile I still get headaches every single day. What can I do to fix this mess?

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