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My password won't let me get into my account.

Posted , 5 users are following.

peggy_56092
peggy_56092

I typed in a new password twice, as requested, and then the old password.A box showed up asking me if I wanted to update (it wasn't my idea as I had a password). I said yes and repeated the new and old passwords. Could not get into my account. I don't know what password is in there now. My email kept showing up but that would not fit the requirements of a password. Help!!!

0 likes, 8 replies

8 Replies

  • BettyE
    BettyE peggy_56092

    Posted

    It's been telling me for a couple of weeks that it doesn't recognise me but as it's still letting me read and post I've stopped bothering.

  • Emis_Moderator
    Emis_Moderator peggy_56092

    Posted

    Hi Peggy,

    If the issue is you have changed your password but you aren't sure what your current one is then you can reset it as below.

    Sign out of the site if you are signed in and go to this page

    Click the "Forgotten password?" link and enter your email address.

    You will be sent an email with instructions on how to reset your password.

    Regards,

    Alan

    • peggy_56092
      peggy_56092 Emis_Moderator

      Posted

      How do I sign out? I don't understand what page (shown above in blue) I am supposed to go to. When clicking on "My Account", there is no "Forgotten password" shown to click on.

    • Emis_Moderator
      Emis_Moderator peggy_56092

      Posted

      At the very top of the page is a link to "Log out" next to My account. The "page" in blue shown above is a link you need to click on when signed out to go to the Log in page.

      However, as you are obviously logged in because you are posting you can just leave things as they are. If you ever do get logged out and cannot remember the password just use the "Forgotten password" link on the Log in page.

      Alan

  • BettyE
    BettyE peggy_56092

    Posted

    Many thanks for that; my PW has been refused for quite some time although I'm pretty sure I've entered it correctly. Will try to re-set.

    • BettyE
      BettyE

      Posted

      All done. Thanks again.

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