NHS referral waiting times!!

Posted , 6 users are following.

I have been battling with the NHS and referral's for nearly a year now trying to figure out the full extent of what is going on in my head. I have been diagnosed with depression and suspected bipolar (manic depression). I am waiting for an appointment with a specialist for an assesment on bipolar and was told i should get a appointment within 2 weeks. Here I am 7 weeks later STILL waiting for help! Meanwhile im over here losing my mind not knowing how to deal with my issues.

I called my GP today to find out where my referral may be and they were very helpful as always and gave me the number of the place which my referral was sent to. I called them and the woman on the phone seemed to not have a clue what was going on and passed the phone to another guy who said he will check and call me back. I got a call 10 mins later in which he said they have never recieved a referral!!?? I was so angry and upset after having to suffer on my own without help for so long! He said to call my gp back and get it sent out as urgent and they will see me within 5 days, whether or not I will ever hear from them again, I don't know. Im just really losing faith in the NHS and how they treat the mentally ill. This is not the first time this has happened to me regarding mental health referalls neither but I will be here all day trying to explain. I just feel so alone and like nobody want's to help sad

Has anyone else had issues regarding this and the NHS?

is there light at the end of the tunnel?!

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10 Replies

  • Posted

    Please understand that the weight on the NHS at present is causing cracks. Staff are working SO hard and really will be trying. This is what the cuts have meant.

    I hear your pain Sam and I am in no way saying that this is acceptable, ut i would suggest that you just try to clear your head and begin again. Call the doctors again tomorrow to check that they have sent the referral and call the MH team to check that they have receieved it. Explian again what happened with the missing referral and state that you are in crisis and need to be seen asap. Do all this nicely. The staff WANT to help.

    I wish you luck.

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  • Posted

    Whether the NHS is under funded or over-worked or not is no excuse for downright incompetence, which appears to be happening more and more today.

    An 80 year old friend of mine has had an urgent eye operation cancelled three times without giving him any explanation for the cancellation.

    It is disgusting and totally unacceptable behaviour.

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  • Posted

    Thanks for the replies. I fully understand how under pressure the NHS are and how difficult it probably is, just like in every job in this day and age. However as archemedes say's it is not an excuse to let people down and not get them the help they need. I mean how on earth do you lose a referral!? it is ridiculous. Especially being mentally ill, you need help asap but instead im made to wait almost 2 months, i find this unacceptable.
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  • Posted

    I'm agreeing with you sam, but you either want to solve it (in which case do what I first suggested) or make a compliant to the NHS. 

    I hope you get seen quickly.

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  • Posted

    Sam truly truly feel for you.

    What you need is a prompt accurate diagnosis and timely regular consistent meaningful support, follow up and close monitoring.

    However, in my humble experiences are not uncommon.

    Often the cash strapped ...over burdened NHS only properly reacts in the worst cases of poor mental health (I.e. self harm, schizophrenic dangerous behaviour etc).

    This is where being wealthy is a Godsend as one can get immediate access to the care they need.

    STILL you must remain positive. Try and identify an advocate who can help you (close friend/family member). Chat on here with fellow sufferers of poor mental health ...keep a record of every event, such as telephone calls date, time, who you spoke to and what action was agreed.

    If YOU feel the need ...seek medical attention immediately.

    Sorry could better advice ...my thoughts are with you.

    Take care Sam

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  • Posted

    Hi Sam, it happens in the United States as well. Getting help for mental health is a joke! What I've learned is to be persistent and do the follow up for them. If they say they will send a referral over in an hour, call the office that is suppose to receive it in an hour and ten minutes later. If they didn't get it, call the office that was suppose to send it and politely ask them when will the referral be sent. I've been there and I've learned that I have to follow up on tasks from my doctors office and have to be polite or I get no where. Good luck!

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    • Posted

      Wow ...even in the USA? ..hmmm wow, would never have thought that.

      I agree with the advice given ...only I don't think 'being polite' would work as well in the UK. What's the saying? ..."Don't treat my kindness as weakness"..

      Anyway, that again was great advice from Justbeingme

      Peace

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  • Posted

    I am sorry you guys have had such bad experiences.  I live in Australia and the psychologist was ringing me the next day after the referral was sent for me to come in.  I kind of didn't want to see them but they kept ringing me every week until I agreed to come in.  Honestly I was kind of blown away by the efficiency of our mental health system but also wondering what the Doctor wrote on the referral.
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  • Posted

    Thanks for your replies. I called my GP to confirm that the referral was sent off again under urgent and they said yes. So let's hope I hear from them within the 5 days in which they promised to get me an appointment by. I am not holding out much hope.

    Wow SkyeBeth im so glad you get help that fast, I just wish it was like that in the UK. It is the scariest thing in the world, confiding in someone about your mental health issues and im still so anxious about seeing a psychologist. But it does help and that is why im so keen to see someone ASAP as i can just feel myself going downhill.

    Thanks for all of your support

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    • Posted

      The care plan I'm on allows for five free consultations, so I will see how they go.  I feel terrible that I am pushing away a service when there are others on this forum desperete to get in and talk to someone.  Wishing you the best.
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