NO LONGER RECEIVING EMAIL ALERTS!

Posted , 9 users are following.

I received my last email from this site in SEPTEMBER. Not long after, family mattes and a near-death Traumatic Brain Injury that hit my dad, kept me form thinking about you-all! As anyone else lost contact and re-established? I do not know what happened, nor do I know how to correct the cut-off!

Any advise would be appreciated!

~Cartoonman

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8 Replies

  • Posted

    "family matters" and "from," not "form!" Also, "Has," not "as!"

    It's Monday morning, and my Inner Editor must be having a slow start! 😄

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    • Posted

      Hi cartoon, the last time it happened, I signed in separately and clicked on my notifications. There was one telling me to update my profile. I updated my profile and it seemed to fix it.

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    • Posted

      Well, thanks, guys. I went in and changed my password... let's see if THAT fixes things. And yeah, that lack of notification thing: "You are being blocked/dropped for absolutely no reason" would be preferable to five months of silence!

      Can't imagine all that I've missed...

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  • Posted

    The same thing happened to me, and I wondered what had happened to my notifications, but was cut off until I signed in again. I do think they should warn you before being struck off.

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  • Posted

    Cartoonman,

    The same thing happened to me last October for a couple months. I got in touch with Patient support staff. They said I had accidentily marked one of their emails as spam. Although I never found that email when I looked in my spam folder around the date I stopped receiving email. When that happens they stop sending email all together The person that corrected the problem for me is:

    Charlotte Dickinson

    Patient Access Support

    I'll send a Private Message (PM) with the links. I don't want to be moderated.

    Good luck

    Thomas

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