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Using (EMIS) Patient Access with your GP Surgery.
Patient Access lets you use the online services of your local practice. These may include arranging appointments, repeat medication, secure messages, medical record and updating your details.
What use are Forum members making of patient access?
Our GP practice had an online system that allowed me to make appointments, request repeat and other prescriptions and see medical records including referrals, test results with GP comments. There were some other items that they had not activated.
Recently they said that they were going over to a new improved system and the old one was discontinued and the practice more or less came to a halt while it was installed and staff learnt it.
We found that most of the old items were not available or activated. The worst part was that if you had an appointment with a nurse it did not allow you make an appointment with a doctor. So patients with regular appointments with a nurse for dressings or INR were left in limbo. This week we found that even our two minute appointments for Flu jabs prevented making a GP appointment.
I had initially asked the practice manager about the lack of facilities in the new system. She told me that was how the system is and they cannot make any changes to it and that the same applies to all practices in the area.
I looked at the EMIS web site and found instructions for patients on how to use the system and it showed options for making separate appointments with a nurse, GP or others. I E-Mailed the practice again with a link to the EMIS link but was again told that they cannot make changes to the system. I then had correspondence with EMIS who said in separate replies:
“Your surgery can contact us directly for any assistance with your account. Please advise your surgery because they are the only people who can make changes to your account”
“Your practice do control how they use the system in the best interest of their patients so you will need to contact them back as there is limited more we can advise”
I forwarded that to the practice manager and await her reply. Of course from previous experience I know that they are not very computer literate.
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