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Bit of a general call for guidance, in the UK. I had a regular follow up appointment at the Trauma and Orthopaedics outpatient clinic back in August. I have a ruptured bicep tendon, torn rotator cuff and OA in the neck. The consultant I saw recommended I have some physiotherapy to help with strength and mobility issues. He tapped into the computer whilst I was there to make the physio referral request. Since then I've heard nothing. I tried calling the number on the appointment letter but it's a general appointment helpline and the best I've managed on any given day is to get to 22nd in the queue on their queueing system (after hanging on for over half an hour). I tried then calling the NHS Trust general number which covers several hospitals in my area, they put me through to the consultant's secretary's number where I got voicemail. I've left two voicemails now and no call back or response. I tried my local GP surgery but they have not received notification of the referral so cant do anything. I even called the physio department direct but they couldnt help either. Bit of a loss now as to who the heck I can get to speak to, to query why I havent had any notice of an appointment etc., and life is getting quite difficult trying to cope with lack of movement/pain etc. Forgive me for being utterly disgusted but what the heck - this is totally ridiculous not being able to even make contact with anyone at all. Does anyone have any advice on who I can contact to try to track my referral? Bloody hopeless NHS. My partner is off sick unpaid following major heart surgery earlier in the year so we dont have the money to go private.
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