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Short version. I was stupid enough to contact the DWP when my illness deteriorated. (You're supposed to but I was not aware of the nightmare that would await me. And I trust people to do their jobs properly.). I was on DLA high mobility, medium for care. Three months later, I still haven't had a decision. I complained and the person said I should have had a paper assessment by ATOS, given it was a clear case. But I didn't. I had a GP's letter for a home visit which they ignored. Then the nurse due to visit me told ATOS that I wasn't at home when I was but I had an old DWP person with me as a witness to confirm. ATOS then rang the nurse who arrived several hours later, in a track suit, apparently not having imputed the right postcode into her satnav. She claimed to have waited for one and a half hours somewhere, without ringing ATOS to check the address, or phone to see where I was (being housebound). to top it all, she didn't wash her hands, as nurses should. The medical exam part was for paraplegia, something I do not suffer from.
She asked me the same questions in the form, so it was a complete waste of everyone's time.
One can complain but it has no effect. The Ombudsman who deals with this is unlikely to side with you as she has a record of permitting poor practice.
I don't understand why we are all accepting this. Why are we not all complaining to our MPs? I did. This can't be allowed to go on. It's like spending 3 months on a trolley in A & E.
If you deteriorate, I advise you not to pass it on to the DWP while they are unable to proces s even simple cases of DLA transfers. It just means a lot of stress.
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