polymyalgia broken bones ambulance service----HELP
Posted , 4 users are following.
Was diagnosed with PMR 3 months ago after suffering for more than 18 months, I am a 70 year old female. Last week I went to shaftesbury, 30 miles from home to visit friends, on arrival I had to go down some outside steps, it was wet and my foot slipped and I fell, nobody was about so I started shouting for help, just want you to know I have had 3 knee replacements and am always careful, knew I had broken something, eventually my friend and her husband heard me they are not young and not in the best of health, they dialled 999 because they could not help me and I could not move, a ambulance man arrived in his Volvo, he asked why he had been called as he only came for emergencies!!!, I asked if he could take me in his ambulace to local casualty, he said he was not alowed passengers because of health and safety, he also said he was not allowed to lift because of health and safety, in the end he said he would help my friends 74 year old husband to get me up the steps to his car, this he did and for me it was so very painful, he then left and my friends husband took me to local hospital where I was X rayed and found I had a broken leg and a broken bone in my foot, I e mailed the BBc that night as they had asked only that day for anyone who had had problems with the ambulance service, I heard nothing from BBs but had reply from ambulance to say keep smiling and they would get back to me. 11 days later am in wheelchair no word from ambulance service., very frightening, what is happening to the NHS.
1 like, 4 replies
EileenH vanessa66630
Posted
There is a procedure to complain about such incidents and if you put in a complaint, especially if you can tell them who you saw at the hospital, it should be processed and that paramedic have his failings pointed out to him so he doesn't do it again. What happened at the hospital will have been recorded by them and the ambulance service will know who responded to you, that is also on record. You have witnesses.
Do go ahead with that - part of their problems in the NHS is the government who have changed things and taken away money (whatever they say) but what happened to you has nothing to do with that. My daughter is a paramedic and she sat with a lady in a similar situation waiting for an ambulance for a couple of hours a week or so ago - he should have called for back-up as she did. No excuse there.
If you google your ambulance service you will find their website - but they all have a Complaints department! Do it now!
vanessa66630 EileenH
Posted
tina-uk_cwall vanessa66630
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pat38625 vanessa66630
Posted