Timescales

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Still no letter received today reference my PIP, I can't understand why they won't discuss it over the phone I asked them outright am I still entitled to PIP since my recent reassessment they lady on the phone advised me yes your still entitled to PIP. My last PIP payment wasn't paid into my bank? Which was due yesterday & when I rang them they advised me it was due to a small overpayment which they needed to deal with b4 paying me the PIP however they did advise me I should have my payment by next Friday at the latest has anyone else had anything like this since they have had there assessment review thank you in advance

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9 Replies

  • Posted

    Hi emma,, I had review on 11th sept,, had 2texts and one letter,, pip

    Due next WK but I've ad no indication as to wether im entitled.

    I think if youve had a payment since your review ass, and think

    Your not entitlted to one the other or the amount you get decrease

    Then they class it as an over payment

    I'm fearing the worst despite,havi ng new care plan, change of meds

    n a new phyciatrist, can I ask when you had review ass and if you got any

    Text etc from dwp, good luck ?

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  • Posted

    For a start the DWP telephone agents that you have spoken to are not able to confirm or dent anything - they can only read off a screen just a small amount of data.

    ?Personally in my experience, I wouldn't take their word for anything. You do have the option of speaking with someone in the know - just ask for a ring back call from them.

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  • Posted

     HI I agree with Les.  The agents who answer the phone aren't the ones who make the decisions or who work out your entitlement.  They are just the staff on the front line and they are reading it from a computer.  x

     

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  • Posted

    Strange my understanding is when an overpayment occurs the DWP must give you at least 14 days notice (in writing) before making any deductions from benefit.
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    • Posted

      Hi Anthony, what the DWP do and what they should do are two completely different things.

      ?Years back I had a benefit 'suspended. As you know there is a huge amount of work that the DWP have to carry out before they can even think about suspending a claim. In fact there is a whole DWP rule book headed 'Suspension & Termination' which details all of the steps that they must take.

      ?When I queried their actions and asked them to show me what or if any of these actions had been carried out they replied telling me that they had no need to do anything as it was not a 'Suspension' but that the computer had 'Inhibited' my claim??

      ?It was still the same to me - they unilatterly stopped payment. In fact some days later the 'computer' terminated the claim because of the inhibition!

      ?All of that was down to the fact that I failed within the 30 days given to send information to the DWP. I had good reason for not doing so - I wasn't in possession of the said information to be able to send it! 

      ?Who needs civil servants when their computers do it all automatically?

      ?And as for giving me 14 days before deductions were to be taken to pay a small outstanding Council Tax bill  from the Pension Credit award - it never happened. The first time I noticed that something was amiss was when the normal payment was short by about £3.40 a week. I eventually did get a letter some weeks later telling me what they had done.

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    • Posted

      Hi Les

      What I'm talking about are recent changes. Someone I know was overpaid £269 eariler this year. They were advised to contact a department which handled repayments.

      He did so and was told the repayment would taken from his benefit at the rate of £11pw. He asked if they could start the repayments straight away. He was informed that the DWP must give you 14 days notice in writing first.

      Two months later he did indeed receive a letter stating that the repayments would begin 14 days after the date on the letter.

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    • Posted

      Thanks Anthony - how things may have moved on then. Still doesn't explain that at the start of this year they started the deductions from the Pension credit giving no prior notice. 

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    • Posted

      Now you are getting me more paranoid than I was!

      I honestly don't know. Maybe when they start deducting money from benefits beit for Council Tax or even a benefit overpayment the last thing that they want to do is give anybody the right to object?

      ?How many times I have heard it said in the past few months about how the DWP start collecting Social Fund loans from way back through wages but never telling the individual beforehand which could cause an appeal to be lodged? Much better to carry the action out first then tell them afterwards.

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