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Who's fault is patient motion during an MRI?

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wolfv
wolfv

I paid $400 cash for a knee MRI. Then this happened:

The technician put my knee in a ring with some pads. The pads lightly touched the back of my knee but did not support it. She asked if I was comfortable and I said, "yes". Then she told me to not move my knee.

I was expecting to hold my knee still for a minute like I did for the X-ray. I did not know that the scan would take 20 minutes. I did not know that the pad was supposed to be supporting the knee. I assumed the technician knew what she was doing. I held my knee still as best I could. My MRI report says, "PATIENT MOTION LIMITS EVALUATION."

I will need to redo the MRI because there is lock in my knee and it wasn't visible on the MRI. I just wasted $400 because the technician didn't say, "You will have to hold your knee still for 20 minutes. The pad under your knee should support your leg in a comfortable position so it does not move."

Obviously this was a case of simple miscommunication. Do you think it was the technician's fault?

How do I go about getting the imaging center to redo the MRI at no cost to me?

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