DWP now refusing to post out copy of PIP assessment report before Award decided?

Posted , 10 users are following.

I have read on another forum of an applicant being told by the DWP that they are no longer sending out copies of assessment reports to applicants prior to a decision being made on their award.  Has anyone else been told this?  I called the DWP 3 weeks ago to request a copy of my report and never received it in the 10 days I was originally quoted.  So I called last week and again this week and was told on both occasions that my report had not yet been sent out because of staff shortages but would be so in due course.  I am beginning to think they were just lying and I will indeed receive my award details before my copy of my assessment report arrives! Anyone know why this could be? It has been just over 6 weeks since my assessment and I have also just read that the waiting time for DLA to PIP applicants from assessment to award is now 17 weeks!  It is getting rediculous and it is so hard knowing who to believe!    

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  • Posted

    As far as I know, the DWP are not obliged to send out your report before the   decision has been made on your award.  Once you have your award, you only have 28 days from the date of the award letter in which to lodge a request for mandatory reconsideration.  If you are not happy with your award, and want an MR, ring the DWP,and ask them not just for a copy of the assessment report, but everything they used to make the decision.  This means that they have to send you any information they may have obtained from contacts you put on your application form, and which you may not have seen.  They are very slow to send these things out, but once you have your decision they absolutely cannot refused our request for this information  - it is your right and you will need it for your MR and any subsequent appeal.
    • Posted

      Thanks, I take note that you say it is the claimant's right after the decision has been made but where is this right written down.

      There is no point in telling the DWP that we have a right without being able to cite the relevant rule/regulation.They could turn round and say that you are only entitled to the information when it is sent out to the Tribunal if an appeal gets that far.

      I have been down this road many times with the DWP in the past who always seem to turn a request on it's head by saying that they have no such instruction in their manual - leaving me to do the research to prove them wrong. 

    • Posted

      have a look at the ATOS website it actually states that the claimant has a right to see the report.  It a.so states it in the welfare reforn

      m actin the section on pip

    • Posted

      sorry - the gobbledygook above should have read welfare reform act in the section on pip
    • Posted

      I wonder why they don't tell you that page 4 "harmful" will not be included in this report. Yes you can request the redacted report. I want the whole report please. It's not as if I'm asking for MP,s expenses or something! They will say they don't want to upset the client. If you believe that then you believe anything.

    • Posted

      hi folks.

      that's all well and good about burning atos maximus at the stake. but tell me whose nieve?

    • Posted

      I read somewhere (can't remember where though) that Atos and Maximus have been around since Roman times. I also heard somewhere (can't remember where) that someone over 2,000 years ago got wind that disabled benefits where being cut by Ceaser so this kind person ( can't for the life of me remember his name) started to cure them all.

    • Posted

      They won't send you a copy of page 4 even if it's blank because it's standard practice not to copy it.  This is because page 4 is used for any medical notes from the assessor to the DWP case manager, which may include details of a terminal illness, of which the claimant may not be aware, or any other aspect of either the medical assessment itself, or other evidence obtained, which it may not be in the best interests of the claimant to disclose to them.  ALL of the evidence, including page 4 is required by the person making the decision on the award, which is the DWP decision maker - this is based on the whole report and any other evidence.   There may also be evidence gathered directly from contacts given by the claimant on the application form, and this may contain instruction that the information is not to be disclosed to the claimant.  I do wish people wouldn't assume that there is some sinister reasoning behind this.  It's an application for benefit not an MI5 investigation!

      If a claimant goes to tribunal then all of the evidence will be disclosed to the tribunal ahead of the hearing and all evidence, harmful or otherwise is considered.

    • Posted

      Hi Pam I agree with what you say, but it still doesn't explain why the assessor in my case actually used page 4 to write a report specifically making reference to my character, honesty and integrity?

    • Posted

      I would have made a formal complaint Les, and also involved my MP – and possibly the local press or disability news service website.  Page 4 is reserved for sensitive medical information, which for good reasons, needs to be kept away from the claimant – not for assessors to commit what in your case appears to be character assassination. There have been quite a few cases lately where assessment staff for various companies have either been sacked or disciplined for what actually amounts to libel and fraud, and I suspect it’s only lack of funds on the part of the claimant standing in the way of court action.

      There has been one recent case where an assessor actually took to social media to criticise and make fun of claimants and in the process, divulged some of a particular claimants’ personal information.  He was sacked, but in my opinion should have been prosecuted under the data protection act.  Another case involved the sacking of an assessor who was completing medical assessment forms before she actually saw the claimants face to face – she was caught by an auditor who picked up on the fact that the times she had noted on her ‘reports’ clashed with other times she had said she was on home visits, and there were not enough hours worked in one particular day to account for what she said she had done.  A couple of assessors have also been caught out noting things that they have not seen – one noted on the assessment form that he had seen the claimant walk across the car park, when in fact that particular claimant was wheelchair bound. 

      Cases of this sort aren’t commonplace although you’d be forgiven for thinking they were by the time the same examples have appeared multiple times in the media and on the Internet, but even one is too many.  There is simply no excuse for this sort of thing, but at the end of the day the DWP are not to blame – the assessment providers should be examining their recruitment policies and vetting people more stringently.

      Money, bonuses and targets should have no place in the assessment process because with the best will in the world, sooner or later the incentives will take over, and that IS the fault of government – Tony Blair’s to be exact. He was warned about moving from in-house assessments to outsourcing but it still went ahead – despite the fact that at the time ATOS had been kicked off disability assessments in the US and France because of their appalling lack of judgement and bad practice.   Until the assessments are brought back in house and carried out with some understanding and compassion by properly qualified staff, this problem is bound to surface again and again. There are too many people making money off the backs of sick and disabled people – from the care sector, manufacturers and distributors of disability AIDS and equipment, to insurance companies charging outrageous premiums just because someone has a disability – and that’s just naming a few.  It needs to stop, but once you start down the slippery slope the lines get blurred.

    • Posted

      Thanks Pam. In my case I did complain (probably not strong enough due to illness) to the DWP. It was clear from the copy that I received that the DWP had placed a 'post it' label on it which said 'This must not be copied'.

      Unfortunately some idiot did - label and all! 

      The DWP were pretty quick in apologising that this should not have happened (don't know whether that was because it was copied to me in error or that the report should ever have been made in the first place). They said that they would have the offending paragraphs obliterated and a copy of the amended document would be sent to me. I then received a copy of the obliterated type written report. Whether that was for my benefit or not I don't know - they could well still have the original and had a copy obliterated.

      Money was definitely the problem - try taking ATOS (as it was at the time for ESA) to court without the help of legal aid!

       

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