Horrible experience at G.P's.

Posted , 5 users are following.

I've just returned from the doctors surgery. I'm so upset.

I've had bouts of recurring symptoms and illness for many years now, including tenderness and pain down one side of my body (leg buttock and sometimes my face). Feelings of total exhaustion, weird sensations, depressive bouts, and sometimes but not always, small blisters.

During an attack a few months ago, I showed my partner the blisters I had at the base of my spine....almost as an after thought. He immediately said they looked like Shingles that he had had some years ago. ( Luckily for him it was a one off attack).

I had assumed the blisters I sometimes had when feeling ill, we're spots due to being constantly run down.

I then looked on line and indeed the images of blisters looked identical ... and I found this forum and it felt like all the pieces slotted together.

I finally thought I'd found out what this awful reacurring illness was, which gave me relief at finally knowing what it was... as I have been ill for so many years with the same recurring symptoms.

I made an appointment to see the first available doctor. It turned out to be a very young and inexperienced girl. She had no idea and had clearly never come across Shingles before. She had to go out the room and speak to another doctor, who was busy, so didn't come into the room to examine me.. She did no swab test on the blisters and did not confirm it was Shingles.

Instead the other doctor told her to make me an appointment to see a rheumatology specialist as I had presented with the same symptoms several times over the years (Some of those times I had some odd blisters which I didn't think to bring up, as I've previously mentioned as I thought I was constantly run down)

I've been wating for months and still have not received a letter of referal.

Since then, the episodes continue. I feel like my life has been hijacked.

It' feels like Ground Hog day over and over...

The only thing keeping me going is this forum...

Which brings me to today.

This attack is focused on the right side of my face and head. I've been feeling so depressed and incredibly exhausted. Really odd pain in my head which is causing me to not sleep. I've had tell tale tingling on the right side of my face and a few days ago, a blister (although very small) on the inside of my right eyelid.

I rang to see a doctor yesterday, to find out if I could take any medications to ease the symptoms.

However, they were all busy and I was promised a call back. No call came so I rang again today. Someone had made a mistake at not passing on the message to the doctor to call me.. I had no apology.

I don't drive (even if I could I'm feeling so ill I don't think I would have been capable of doing so anyway). I stupidly thought I could walk there; as it's usually about a 15 min walk ... Half an hour later I arrived.

I don't how how I didn't collapse. After a wait I was told I would be seeing a paramedic. Not a doctor. Something they have introduced recently at the doctors surgery.

I was not happy but went in anyway. He was surly to say the least. I burst into tears as I was feeling so ill. He said nothing...didn't even offer me a tissue. Just asked a few questions and I told him my symptoms ... he then said he would ask a doctor to come in. I had to ask to lie down as at that point I thought I might faint.

I had to wait with him in silence until the doctor came into the room.

I then had to go through telling the G.P my symptoms and previous experience with the young doctor. Again, blank look but this time he said it was not Shingles as I had no visible blisters on my face. I tried to explain everything I have read time and time again and on this forum ... that blisters are not always present and that I have had them in the past and had a small blister on my eyelid. He just looked at me as if I was an idiot. As did the paramedic

He then simply turned on his heel and left the room. No empathy... no explanation. .. nothing. I feel so frustrated and will NEVER return there again.

I am appalled at the lack of empathy, understanding and lack of knowledge that so called experts exhibit. I fully understand the workload of doctors but the arrogance and downright rudeness shown to me today is awful. I felt so humiliated on top of feeling so ill.

2 likes, 20 replies

20 Replies

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  • Posted

    I am so sorry to hear of your terrible experience and feel disgusted at the Dr's reaction, giving you no help at all etc!  I don't think this is uncommon either, I had shingles on my forehead, head and eye in March 2016 (still suffering every day with itching and sore eye from the PHN) I have noticed that drs seem to know hardly anything about shingles, as when I had symptoms and rang the Dr the night my eye started to feel and sore and itchy, eye was pink, forehead was itchy and stinging and red, she just said to use eye wash , can you believe it?!! I went to another Dr the following morning and was diagnosed with shingles and it affected my eye badly too!! Maybe if I had been seen sooner it would have prevented the awful complications that I still have!!  I do hope that you managed to see someone who showed more empathy towards you and that things were solved,  I have also found it comforting to hear other people's expreiences on this forum as it has made me feel that I am not alone!

    • Posted

      Hi Jane,

      Thank you too for your kind words.

      What would we do without this forum?

      I have calmed down a little since yesterday, but still feel upset that I was treated so badly.

      The doctor and paramedic, made me feel so utterly awful.

      If I was feeling stronger I would actually make a formal complaint.

      Your experience sounds awful too.

      When anyone is in obvious pain and distress, being treated at best with apathy and at worse with downright ignorance and distain (in my case) is unforgiveable..

      I really hope you continue to heal and get back to full health again as soon as possible.

      With all the best of healing wishes,

      Ali xx

    • Posted

      Hi Ali, ,my first reply to you has gone to moderator for some reason. I think you should go to A&E next time your rash appears, asap! Some doctors will not diagnose shingles unless you have a rash. I had very little rash but lots of pain and still have PHN at times. I've never felt really well since I had it 2 years ago. If you really feel like you have a genuine complaint with your doctor or his surgery you can do it with PALS, look them up online at your local hospital website. I hope you get the help you need soon but consider using a different surgery in your area  if that's possible. Best wishes, Pollyanna UK. x rolleyes  

    • Posted

      Hi and thank youl

      I just wish there was more response from people who have had intense itching  around the eye after so long, as i have and what they have done to help stop it!! Maybe most people don't suffer after the first few weeks!! If the Dr had diagnosed me earlier ,  maybe I would not be in this position now!

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