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Hi, I have been awarded higher rate care and standard mobility but have put in a mandatory reconsideration, I called today to ask how it's going to be told they've sent a letter out yesterday, I asked if they could tell me the outcome but they said they can't access the letter only tell me it's been sent, do they normally tell you over the phone the outcome? I have a sinking feeling that since they didn't tell me I've not succeeded, can anyone tell me if it's normal for them to say they can't access the letter? Kindest wishes
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