Posted , 15 users are following.
When i try to read my mail it comes up with the message the page you requested does not exist.
so i have sent this message by using a old mail sent to me .
could it be that i have joined healthunchecked.
sorry to be a pain.
margaret
0 likes, 58 replies
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Diana112 margaret22251
Posted
Glad it's not just me. I guess the IT people have an inflated opinion of their abilities.
Emis_Moderator margaret22251
Posted
Hi all,
Sorry for late reply, I've only just become aware of this discussion.
Can any user affected with getting "Page not found", 404 error pages etc let me know if this issue has now resolved itself or are you still getting these messages when clicking email links? I have tried to recreate the issue but cannot.
If you are still having problems could you forward an example email to ps.webmaster @ patient.info (remove spaces) as the developers need the actual email to investigate properly.
If you do forward an email reply here to let me know.
Generally there are still outstanding issues since the release and I am chasing these up to get more priority put on them. I have noted the comments about slowness and may PM users to get more info.
Just a note to apologise for any inconvenience caused by these issues and none of it is being done deliberately or to keep costs down. It is all about priorities and as I have said above I am going to chase things up and let people know the effect all of this is having on the forums.
I hope you can be patient and if there are any specific issues that are causing major problems for users then please post in here as I am now following this discussion and will note everything and pass it on. I am aware of several things I have been trying to get sorted but feel free to comment again about any issue. I'll reply as required/best I can.
Regards,
Alan
macas02 Emis_Moderator
Posted
CANNOT READ YOUR EMAIL AS WHEN I PRESS GO TO DISCUSSION IT SAYS PAGE DOES NOT EXSIST. NOT HAPPENING WITH ALL MESSAGES,
Emis_Moderator
Posted
Hi all,
I have now received several example emails from various users so thank you for that. The problem is the link within the email has the wrong format so I have passed these on to the developers so they can investigate and fix this. I will let you know when it has been put out.
Regards,
Alan
margaret22251 Emis_Moderator
Posted
why Alan do you have to do their work, surely they should know what they are doing by now.
jan21306 Emis_Moderator
Posted
I i have not been on here for a while and it took me ages to find it. i was hoping to look at old discussions, but do I now have to pay to do so ? It has all changed and is totally unrecognisable to me !
EileenH jan21306
Posted
No, you don't have to pay - that was a complaint when this current rubbish started some months ago and obviously it hasn't been changed so it is less misleading.
If you go to this page
https://patient.info/forums/discuss/browse/polymyalgia-rheumatica-and-gca-1708
you can scroll down and find all past discussions listed.
Good luck finding your way around!!!!! It really isn't what I'd describe as intuitive...
jan21306 EileenH
Posted
Thanks Eileen.Its a bit like taking an exam, takes all the joy out of it !
EileenH jan21306
Posted
So we keep trying to tell them!!!
Flutterbie57 Emis_Moderator
Posted
I have found you Alan !
I got a private message from 'died' (first part of name) about buying radiation protective blankets. Is this allowed ?
Emis_Moderator Flutterbie57
Posted
Hi Flutterbie,
No but I cannot do anything unless you report the PM as I cannot view other users' PMs. As others have said - on the message you received click the "Report" link at the bottom right and I will then be able to see it and action.
Alan
Emis_Moderator Flutterbie57
Posted
I got the PM report and yes was breaching T&Cs so have deactivated the user. Just delete the PM if you have not done so already.
Emis_Moderator margaret22251
Posted
Hi all,
The problem with emails giving errors or page not found messages has now been fixed. There was a problem when the fix was put live which resulted in a few hours of notifications not being sent for which we apologise. If anyone does have this happen again or any other issues with emails/notifications then please let me know.
Regards,
Alan
EileenH Emis_Moderator
Posted
Just so others know you know (so to speak): no it hasn't. I have just had 2 error messages.
macas02 EileenH
Posted
ME TOO
peggy_56092 macas02
Posted
ME TOO
ptolemy Emis_Moderator
Posted
Still the same problem:
https://patient.info/forums/Contents/Notification/Redirect/8586530977757644252%7C2bff37f9-2e51-4c19-9417-b7e14a405b9e?uid=042e9c51-6070-4b5d-9553-9972dbc77696&utm_source=forum&utm_campaign=comment-notification&utm_medium=email&utm_campaign=Patient.info&utm_source=sendgrid&utm_medium=email
Emis_Moderator ptolemy
Posted
Ok back to the drawing board and thanks for letting me know. I'll get this reported again.
In the meantime if it helps the issue is the link from emails go to this format:
If you remove /Contents/ from the link in the address bar url the link will work.
Alan
EileenH Emis_Moderator
Posted
The laugh of course being that we can't even get to your updates!!!!!
Hope you hadn't had anything planned for the weekend!
ptolemy Emis_Moderator
Posted
You are right removing the word CONTENTS does work!
Diana112 EileenH
Posted
Just what I was thinking.
macas02 Emis_Moderator
Posted
CANNOT GET YOUR FULL MESSAGE......